Important changes to ordering your prescriptions

In order to make our prescription service safer, and after careful consideration, our GPs have made the decision that it is in our patient’s best interest and for safe prescribing of medications that we will no longer take medication requests over the telephone, this includes the removal of our repeat ordering telephone message service as of the 15th April.

Important changes to ordering your prescriptions

In order to make our prescription service safer, and after careful consideration, our GPs have made the decision that it is in our patient’s best interest and for safe prescribing of medications that we will no longer take medication requests over the telephone, this includes the removal of our repeat ordering telephone message service as of the 15th April.

After 15th April you can order using the following options:

Online via this website

  • to register for online services
  • or fill in an ‘online repeat prescription request form’

In person

  • using the right hand side of your previous prescription to tick medications required and pop this into our secure prescription post box in the foyer of the surgery
  • using our prescription request forms to hand write your medications and pop this into our secure prescription post box in the foyer of the surgery
  • or you can hand write your request and post it into us

Via the pharmacy

  • by completing the right hand side of your previous prescription and submitting to the pharmacy of your choice, who will order on your behalf

The main reason for change is to remove the risk of prescribing errors and to ensure accuracy.

We understand this is a major change to many patients but we feel we can offer alternative choices that are safer and accessible to all.

We welcome your co-operation and understanding with our reception team whilst these changes are implemented.

If you are not able to use any of the above re-ordering methods please ask reception for advice.  They will speak with your doctor and find a suitable solution.