Important changes to ordering your prescriptions

In order to make our prescription service safer, and after careful consideration, our GPs have made the decision that it is in our patient’s best interest and for safe prescribing of medications that we will no longer take medication requests over the telephone, this includes the removal of our repeat ordering telephone message service as of the 15th April.

Test Results

How long do test results take?

When you attend for a test of any kind you will be told how long you should expect to wait for the results (usually within 7 to 14 days). Please bear this in mind and call the Practice, once sufficient time has passed to ensure your results are all back and have been seen, authorised and commented on by the GP.

Getting your test results

Reception staff will sometimes be asked by the doctors’ to inform patients of a normal test result. This is standard practice. 

Occasionally a doctor will ask a patient to arrange an appointment after a test result. We do experience extremely busy times first thing in the morning as patients call to make an appointment. It would help us, and also save you time by helping reduce time on the telephone, by calling a test result until after 2:00pm.

Our Reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the Doctor.

Questions about your results

If you want to talk to someone about your results, contact our team to discuss.

Confidentiality

The NHS has strict policies relating to confidentiality and data protection and we can only release test results to the adult to whom they relate unless that person had given prior permission for the release of their data and information or are not capable of understanding the results.

Non-urgent advice: If the test was arranged by your hospital consultant

If your test has been carried out at a Clinic or Hospital please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outwith the practice.

Laboratory tests

For information on what your laboratory test results mean please visit Lab Tests Online.

Please note, this website does not give you access to your actual results, but will provide an explanation of what the varying tests are and what the results mean.

Specimens

All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen. Failure to do so may mean that the test will need to be repeated.

Please note that when bringing in a sample to the surgery, only samples in the correct container can be accepted. These are available from reception.

Tests Performed Outside of the NHS Including Abroad

These results will not appear on any NHS systems, therefore are not accessible to NHS clinicians (unless the referral was made by your NHS care provider). If you have had tests outside of the NHS it is your responsibility to provide us with copies or originals of all the test results in order that we do not duplicate tests. If you are unable to do so you may be referred to an appropriate UK setting for the same test. This is to ensure we comply with best practice care standards. If you do not wish to have a repeat test you will be asked to give informed dissent.