Appointments

Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help. Please click on the links below for further information.

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Our Medical Receptionists have been given specialist training to help them direct patients to the right health professional first time.

These can be booked up to two weeks in advance and are useful for non-urgent problems or follow up reviews with GP’s. For continuity of care where possible please book with your regular GP.

These appointments are for problems that require prompt assessment or ongoing conditions that have deteriorated. The majority of our appointments are same day and these can be booked by phoning the practice at 8am that day.

The practice typically offers various GP and Nurse appointments:

Tuesday from 07:30 to 18:30

Wednesday from 07:30

Thursday to 18:30

This is to provide greater accessibility for our patients, who may find it difficult to attend or receive a telephone consultation during office hours due to work or study commitments. Please only request to book these extended hours appointments if you are unable to attend at other times as they are limited.

Appointments for the extended access service are booked by calling the surgery reception.

Cancel your appointment:

• using our online cancel an appointment form
• phone us on during opening hours
• If you are late for an appointment you may be asked to re-book

Vaccinations help protect you and your family from many infectious diseases. You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. For most routine vaccinations, your local health board will invite you by sending you a letter when you become eligible.You do not need to contact them to arrange your vaccinations.

You may be invited to a new location to receive your immunisations instead of your GP practice.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone, or video call can be more flexible and often means you get help sooner.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
• if you need an interpreter
• if you have any other access or communication needs

The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.