Important changes to ordering your prescriptions

In order to make our prescription service safer, and after careful consideration, our GPs have made the decision that it is in our patient’s best interest and for safe prescribing of medications that we will no longer take medication requests over the telephone, this includes the removal of our repeat ordering telephone message service as of the 15th April.

Appointments

We offer a variety of appointments in practice to try and improve your access to see the GP of your choice.

Our reception team deal with a high level of calls each morning at 8am, when the majority of same day appointments are booked. We are aware that this can be frustrating for patients and we appreciate your patience when trying to contact us at this time.

Can another health professional help?

Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help. Please click on the links below for further information.

Care Navigation

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Our Medical Receptionists have been given specialist training to help them direct patients to the right health professional first time.

Dr Julia Hamilton – Monday, Wednesday and Friday

Dr Steven Elliott – Monday, Tuesday, Thursday and Friday

Dr Daniel N Smith – Monday, Wednesday and Thursday

Dr Jane Crichton – Monday, Tuesday and Friday

Dr Sara Smith – Tuesday and Friday

Dr Claire Stein – Tuesday, Wednesday and Thursday 

Dr Alison Monro – Monday, Tuesday, Wednesday and Thursday

Dr Ross Jack – Wednesday, Thursday and Friday

Pre-bookable routine Face to Face and Telephone Appointments

These can be booked up to two weeks in advance and are useful for non-urgent problems or follow up reviews with GP’s. For continuity of care where possible please book with your regular GP.

Same Day Face to Face and Telephone Appointments 

These appointments are for problems that require prompt assessment or ongoing conditions that have deteriorated. The majority of our appointments are same day and these can be booked by phoning the practice at 8am that day.

Extended Hours

The practice offers various GP and Nurse appointments, Tuesday to Friday between 7:30am and 6:30pm, to provide greater accessibility for our patients, who may find it difficult to attend or receive a telephone consultation during office hours due to work or study commitments. Please only request to book these extended hours appointments if you are unable to attend at other times as they are limited.

Appointments for the extended access service are booked by calling the surgery reception.

Cancelling or changing an appointment

Cancel your appointment:

Routine vaccinations

Vaccinations help protect you and your family from many infectious diseases. You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. For most routine vaccinations, your local health board will invite you by sending you a letter when you become eligible.You do not need to contact them to arrange your vaccinations.

You may be invited to a new location to receive your immunisations instead of your GP practice.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call

Appointments by phone, or video call can be more flexible and often means you get help sooner.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

If you need help when we are closed

The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Intimate Examinations

During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary and give you the opportunity to ask questions.
  • We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
  • We will obtain your permission before carrying out this examination You will be offered a chaperone.
  • At all times we will respect your privacy during the examination and while dressing and undressing.

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes are undertaken at the discretion of our Doctors and will be arranged at a suitable date out with routine surgery times.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee as this will vary depending on the type of examination.