Important changes to ordering your prescriptions

In order to make our prescription service safer, and after careful consideration, our GPs have made the decision that it is in our patient’s best interest and for safe prescribing of medications that we will no longer take medication requests over the telephone, this includes the removal of our repeat ordering telephone message service as of the 15th April.

Patient Advice and Support Service (PASS)

The Patient Rights Act provided for the establishment of PASS. PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The Service promotes an awareness and understanding of the rights and responsibilities of patients, and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided.