Complaints procedure
We operate a practice complaints procedure as part of the NHS systems for dealing with complaints.
If you have a problem with any of the services or staff please contact the practice manager in writing or pick up a complaints procedure leaflet at reception. Complaints will be investigated promptly and thoroughly and you will be informed throughout of conclusions or actions taken.
If you are not satisfied with the outcome of our internal investigation, or if we are unable to deal with your complaint, there is an NHS-wide complaints leaflet, copies of which can be obtained from the Complaints and Advice Team at Ninewells Hospital;
Level 7
Ninewells Hospital
Dundee
DD2 9SY
Telephone: 01382 425507
Email: complaints.tayside@nhs.net
Please do not contact the Health Board directly as they will not deal with the complaint but will pass it back to the practice for internal investigation, and comments in the first instance.
Still Unhappy?
If you are still unhappy after the NHS procedure has been exhausted, you can ask the Health Service Commissioner (the Ombudsman) to investigate your case.
The Ombudsman is totally independent of both the NHS and the Government. As well as complaints about NHS services, he can look into any misgivings you may have about how the complaints procedure itself is working.
Please remember, however, that the Ombudsman is not obliged to investigate every complaint made to him and in general he will not take on a case which is being dealt with by the courts.
He can be contacted in writing or by phone at:
The Ombudsman
The Health Service Commissioner for Scotland
Ground Floor
1 Atholl Place
Edinburgh
EH3 8HP
Telephone: 0131 225 7465